A pack is a head start, not a cage. Choose the one closest to your work and a new workspace begins already knowing the right questions to ask you and the right jobs to offer. Everything in it is a file you can edit.
An empty page and the core jobs. Good for any shape of business, and the right choice if none of the others quite fit.
Keeps track of leads and accounts, and adds jobs for following up on one, drafting a proposal, and looking over the whole pipeline.
Campaigns and what you offer, plus jobs for drafting a campaign, checking on one, and writing it up afterwards. Ten pieces of marketing craft come with it, covering positioning, copy, search, email and launches.
Tickets and contacts, with jobs for triaging one, drafting a reply, escalating, and spotting what keeps coming up.
Open roles and candidates, with jobs for screening someone, drafting an offer or a rejection, and reviewing the pipeline. Twelve pieces of craft cover the whole employee lifecycle, from the job advert to the leaving interview.
A cross-cutting view of money, operations and people, with jobs for the weekly briefing, preparing a decision, and writing the investor update.
Repositories, features and releases, with jobs for planning a feature, writing tests, chasing a bug, reviewing a change and preparing a release. Ten more cover specs, architecture, security and shipping.
A workspace can hold more than one pack. A small company that sells and supports its own product should have both. Packs are updated over time, and when one is, the app offers you the newer version; anything you wrote yourself is never touched by that.
And you can write your own job at any time. A job is a plain file describing what to do, in the same folder as the rest. The walkthrough covers it.